ORGANIZATIONAL POLICIES

Category-1: Governance, Ethics & Compliance

Policies relating to governance, accountability, conduct, ethics, compliance and oversight.

PRN-5 Anti-Bribery Policy

PRN-7 Board Resolution Policy

PRN-9 Breach of Policy, Terms & Conditions Penalties Policy

PRN-18 Code of Conduct Policy

PRN-19 Code of Conduct and Ethical Behaviour Policy

PRN-20 Code of Ethics

PRN-29 Compliance Monitoring

PRN-33 Conflict of Interest Policy

PRN-48 Abuse of Power, Office, Authority and Privilege Policy

PRN-67 Fraud Bribery and Corruption Prevention Policy

PRN-68 Fraud Prevention and Detection Policy

PRN-72 Governance and Accountability Policy

PRN-73 Governance Board and Trustee Responsibilities Policy

PRN-95 Policies Master Category Framework

PRN-96 Policy Compliance & Enforcement

PRN-97 Policy Development Review and Document Control Policy

PRN-98 Policy Review Policy

PRN-156 Whistleblowing Policy

PRN-165 Requests and Approval Governance Policy

PRN-181 Fraud Misrepresentation and Theft Awareness Policy

Category-2: Safeguarding, Protection & Human Rights

Policies protecting adults, children, service users and vulnerable individuals.

PRN-3 Adult Safeguarding Policy

PRN-15 Child Abuse Policy

PRN-42 Deprivation of Liberty Awareness Policy

PRN-49 Domestic Abuse Policy

PRN-88 Mental Capacity Act Policy

PRN-89 Modern Slavery and Human Trafficking Policy

PRN-99 Prevent Duty Awareness Policy

PRN-117 Safeguarding Children Policy

PRN-118 Safeguarding Reporting and Escalation Procedure

PRN-159 Working with Vulnerable Adults Policy

PRN-160 Working with Vulnerable Adults Procedure

PRN-161 Working with Vulnerable Children Policy

PRN-163 Radicalism, Extremism and Terrorism Organisations Policy

PRN-169 Duty of Care Policy

PRN-177 Mental Capacity and Deprivation of Liberty Safeguarding Policy

PRN-178 Suicidal Prevention Policy

Category-3: Equality, Diversity, Inclusion & Culture

Policies promoting fairness, accessibility, dignity and inclusion.

PRN-1 Accessibility and Inclusive Communication Policy

PRN-2 Accessibility Statement

PRN-4 Anti Harassment & Anti Discrimination Policy

PRN-6 Anti-Bullying and Harassment Policy

PRN-37 Cultural Competence Policy

PRN-46 Dignity and Respect Policy

PRN-56 Equality Diversity and Inclusion Monitoring Policy

PRN-57 Equality Diversity and Inclusion Policy

PRN-58 Equality Impact Assessment

PRN-59 Equality Impact Assessment Policy and Procedure

PRN-145 Values and Culture Policy

PRN-155 Gossiping and Reprisal Attack at Work Policy

PRN-173 Sexual Misconduct in the Workplace Policy

PRN-174 Conflict Resolution Policy

Category-4: Service Delivery, Care & Support

Policies governing client care, assessment, support and service provision.

PRN-12 Care and Support Planning Policy

PRN-14 Check Up on Client Policy

PRN-16 Client Engagement Policy

PRN-17 Client Interaction & Communication Policy

PRN-22 Community Participation Policy

PRN-23 Companion Charter

PRN-24 Companion Completion Checklist

PRN-25 Companion Referral Engagement Policy

PRN-26 Companionship Standards Policy

PRN-27 Compassionate Practice Policy

PRN-34 Consent Documentation Policy

PRN-52 End-of-Life Support and Compassion Policy

PRN-61 Family Engagement Policy

PRN-86 Loneliness and Social Connection Policy

PRN-90 Overnight Companionship Policy

PRN-94 Person-Centred Support Policy

PRN-111 Referral Policy

PRN-113 Relationship-Centred Care Policy

PRN-120 Service User Assessment Policy

PRN-123 Service User Engagement Participation and Co-Production Policy

PRN-124 Service User Involvement Policy

PRN-125 Service User Outcomes Measurement and Impact Assessment Policy

PRN-126 Service User Participation and Feedback Policy

PRN-127 Service User Referral Assessment and Allocation Procedure

PRN-128 Service User Review and Outcome Monitoring Procedure

PRN-129 Service User Rights Policy

PRN-131 Social Isolation Reduction Policy

PRN-164 Companions Errands Policy

PRN-167 Walking with Older Adults

PRN-175 Fall Prevention Policy

PRN-176 Service User's Therapeutic Observation Policy

Category-5: Health, Safety & Risk Management

Policies dealing with workplace safety, incidents, emergencies and risk.

PRN-10 Business Continuity and Emergency Planning Policy

PRN-11 Business Continuity Testing and Emergency Response Procedure

PRN-53 Environmental Safety & Home Condition Policy

PRN-64 Fire Safety Policy

PRN-65 First Aid Policy

PRN-75 Health and Safety Policy

PRN-76 Incident Reporting and Investigation Procedure

PRN-77 Incident Reporting Policy

PRN-79 Infection Prevention and Control Policy

PRN-83 Lone Working and Community Visits Procedure

PRN-84 Lone Working Policy

PRN-85 Lone Working Procedure for Volunteers and Employees

PRN-87 Manual Handling Awareness Policy

PRN-93 Personal Security Policy

PRN-116 Risk Assessment Policy

PRN-134 Staff Safety Policy

PRN-142 Emergency Preparedness, Response, Resilience and Recovery (EPRRR)

PRN-146 Vehicle and Transportation Policy

PRN-148 Violence and Aggression Policy

PRN-157 Working in Pairs and Multi Staff Working Policy

PRN-171 Food and Hygiene Policy

PRN-183-Appropriate Media Engagement Policy (Companions)

Category-6: Information Governance, Privacy & Digital Security

Policies covering data, privacy, records management and cyber security.

PRN-31 Confidential Information Management Policy

PRN-32 Confidentiality Policy

PRN-38 Cyber Security, Information Security and Internet Fraud Awareness Policy

PRN-39 Data Processing Statement

PRN-40 Data Protection and GDPR Policy

PRN-43 Digital Inclusion Support Policy

PRN-44 Digital Security & Device Use Policy

PRN-45 Digital Video Call Facilitation Policy

PRN-81 Information Sharing and Confidentiality Procedure

PRN-100 Privacy Notice (For Clients)

PRN-101 Privacy Policy

PRN-109 Records Management and Record Keeping Policy

PRN-121 Service User Confidentiality and Consent Procedure

PRN-122 Service User Consent and Capacity Procedure

PRN-143 Use of Personal and Service User Devices and Digital Conduct Policy

Category-7: Human Resources, Workforce & Volunteers

Employment, recruitment, supervision, training and wellbeing.

PRN-47 Disciplinary Policy and Procedures

PRN-50 Emotional Intelligence Policy

PRN-51 Employee Wellbeing Policy

PRN-66 Flexible Working Policy

PRN-70 General Leave Policy

PRN-74 Grievance Policy

PRN-78 Induction Policy

PRN-82 Learning and Development Policy

PRN-102 Probation Policy

PRN-103 Professional Appearance & Dress Code Policy

PRN-104 Professional Boundaries Policy

PRN-105 Professionalism Policy

PRN-106 Proxy Working Policy

PRN-110_Recruitment and Selection Policy

PRN-112 Reflective Practice Policy

PRN-115 Returning to Work After Suspension Policy

PRN-130 Sick Leave Policy

PRN-133 Staff Conduct and Behaviour Policy

PRN-136 Supervision and Appraisal Policy

PRN-137 Suspension Policy

PRN-139 Training Learning and Competency Assessment Procedure

PRN-141 Trustee Recruitment Appointment and Development Policy

PRN-149 Volunteer Expenses and Reimbursement Policy

PRN-150 Volunteer Expenses and Reimbursement Policy

PRN-151 Volunteer Management Policy

PRN-152 Volunteer Recruitment Induction and Supervision Procedure

PRN-154 Wellbeing Monitoring Policy

PRN-162 Zero Contract Policy

PRN-168 Supervision and Reflective Practice Policy

PRN-170 Dual Diagnosis Training in UK

PRN-179 The Care Certificate Compliance Policy

PRN-180 The Oliver McGowan Mandatory Training on Learning Disability & Autism Policy

Category-8: Finance, Procurement & Commercial Management.

Financial control, procurement, fundraising and contracts.

PRN-13 Cashless Policy

PRN-35 Contract Cancellation

PRN-36 Contract Cancellation and Refund Policy

PRN-60 Expenses Policy

PRN-62 Financial Management and Internal Controls Policy

PRN-63 Financial Safeguarding Policy

PRN-69 Fundraising Donations and Sponsorship Policy

PRN-71 Gifts Hospitality and Donations Policy

PRN-80 Contract and Procurement Management Policy

PRN-138 Terms of Service

PRN-144 Users Terms and Conditions

PRN-166 Contractor and Third Party Engagement Policy

Category-9: Community, Partnerships & Communications

External engagement, partnerships and stakeholder relations.

PRN-008_Booking Policy

PRN-21 Community Engagement and Outreach Policy

PRN-28 Complaints Policy

PRN-30 Compliments Complaints and Feedback Handling Procedure

PRN-91 Partnership Engagement Policy

PRN-92 Partnership Working and External Agencies Policy

PRN-114_Rescheduling Policy

PRN-135 Stakeholder Engagement & Communication Policy

PRN-140_Travel & Holiday Companionship Policy

PRN-158 Working with Other Social Workers and Carers Policy

PRN-172 Media Engagement and External Communications Policy

PRN-182-Appropriate Media Engagement Policy (Service Receivers)

Category-10: Quality Assurance, Monitoring & Continuous Improvement

PRN-041_Definition of Done-Good-Fulfilled-Daily Output-Deliverable Completion

PRN-107_Quality Assurance and Improvement Policy

PRN-108_Quality Audit and Service Inspection Procedure

PRN-119_Service Closure and Exit Procedure

PRN-147_Volunteer and Service User Matching Procedure

PRN-153_Waitlist Policy

Environmental sustainability and social value.

PRN-54 Environmental Sustainability and Social Responsibility Policy
PRN-55 Environmental Sustainability Policy
PRN-132 Social Value Policy